Archive for September, 2009

7 Rules of Engagement for the High Performing Team

Tuesday, September 29th, 2009

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jamie-macdonaldLast evening I shared a few thoughts with an exciting group of leaders – all serving at their own time and expense for a wonderful Vancouver charity.

I suggested that they can really take this organization to a higher level of contribution and fulfillment.  What can keep these professionals from making the most of this opportunity to serve?  There are seven rules for the internal strengthening and success of their team.

And whatever team you are a part of – you want it to be a high performing team. No one wants to give heart and soul to a mediocre team – in fact no one will.  This is why so many organizations fail to live up to their mission, fail to accomplish their unique reason for existence.

According to performance guru Blair Singer there are certain “rules” for playing and winning on a championship team.

Here are 7 of Singer’s rules for the internal strengthening and success of their team:

1. Be willing to support our purpose, our goals, our rules. You’d think this was obvious, but no – not everyone on your team is really on board with the purpose and goals – they are acting for themselves not the team and they need to find another team.

2. Speak supportively to one another and always speak with good purpose. Words are tools, and can build or tear apart.  Watch the tone when speaking to your team – no one signed on to be disrespected by you! No ethnic jokes, no gender jokes, no swearing – always speak health, life and abundance, not blame, lack and excuses.

3. Acknowledge that what is being said is true for the speaker at that moment. Take a deep breath.  Stay engaged – don’t dismiss others’ comments in your mind as “the dumbest thing I ever heard.” You may discover that some points of view are equally valid to your own!

4. Complete my agreements – 100%. You are on time. You are ready to go with your commitments met.  This builds trust and raises everyone’s commitment to the team.

5. Clean up a mess at the earliest possible moment. Sure sometimes things happen – you book two meetings at one time, or you just plain forget something.  Don’t sweep this under the rug as if it didn’t happen – take responsibility and apologize.  Explain what you’ve done to make sure it doesn’t happen again.

6. Commit to win, as a group.  Allow others to win on the team too. It’s a team – the whole team either wins or loses – there is no half-win – no win for me and a loss for the team.  So commit to play ALL IN.  And ensure others on the team feel they are winning too.

7. Agree to agree. This does not mean giving up your position to keep the peace – no it is the opposite of that!  It means committing to talk things through and discuss until everyone can agree, without anyone “losing” the discussion, or their ground. Compromise is not always a good thing.  There must be a commitment to agree, so everyone can win together.

The potential they have in their hands is incredible.  The potential you have on your team is awesome.

Make these rules the rules for engagement and see what can be done!

Jamie MacDonald

Principal / Facilitator

Maximum Impact Training & Development

604.839.8051

The Art or Artifice of the Apology

Wednesday, September 23rd, 2009

deborahWe’ve just seen three high-profile apologies in recent days – Joe Wilson, Serena Williams and Kanye West.

And all three were highly suspect, if you ask me.  Not one seemed genuine or prompted by any real remorse.

An apology when you screw up is nothing new.  But it is often neglected and when problems are left to fester, that’s precisely what they do.  From little acorns do grow great, big, blooming issues when someone does not say ‘sorry’ and make amends when it’s necessary.

Contrast Joe, Serena and Kanye’s lack-luster mumbles with the clear language, and sincerity of expression found in all the messages from Michael McCain, president and CEO of Maple Leaf Foods in the aftermath of the Listeriosis crisis.

He stepped up and apologized via every form of modern media available and what’s more, he sounded and acted like he meant every word.  His statements and demeanor were credible, not slick; honest, not crafted and humble, not sullen.  McCain then made sure his company did everything it could to fix the problems that led to the outbreak and put in place new processes so it would not recur.

Recently, a client of mine, the owner of a construction company, had to apologize publicly when chemicals associated with renovations to a building they were working on were found polluting a nearby stream.  Behind closed doors, some of his senior staff fumed that it was a subcontractor who was directly responsible for the pollution, but the CEO shut down that discussion, pointing out, quite rightly, that his company was ultimately responsible for anything done by specialists they hire.

He apologized to the building owners, to the neighbors who fished in that stream and, via the media, to the public.  At the same time, he financed the clean up of the stream, paid the fine levied by the environmental regulators and made a voluntary contribution to an environmental organization that protects fresh water habitats.

The public is remarkably forgiving and even displays a very short memory for misbehaviors of all kinds, when the responsible person or organization apologizes and makes amends.  We recognize our own frailties as human beings and we can forgive and forget.

But we can’t forgive if there is no apology, no acknowledgment of harm or failure, and we do not forget when the unrepentant refuses to recognize his or her failings.

Deborah Folka

Senior Consultant

Maximum Impact Training & Development

604.517.1339 (direct)

www.maximumimpact.ca