Archive for January, 2010

Here’s How To Get Employees To Treat Customers Right

Wednesday, January 27th, 2010

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Learning how to communicate well creates conditions in which employee loyalty and productivity can grow. The way managers treat employees generally determines how employees will treat the people who buy our products and services. So, good managers demonstrate the behaviours they want their customers to receive.

That is why MaxImpact makes communication an integral part of our Excellence in Management program. In addition, we cover planning, organizing, staffing, delegating, supervising, measuring and reporting.

To be well honed, communication and the other management skills have to be applied deliberately, over time. For that reason, the six sessions that make up Excellence in Management occur over several months, to allow the program content to sink in and take root. As with all skills, practise makes perfect. The next program starts in mid-March; click here for a detailed description.

To learn more about how communication can build your business results, download this audio file – Communicate with Power – available to you right now at no charge. Please listen, and let us hear from you. We would like to know your reaction to this, and anything else you find on our website. Thank you!

Maximum Impact in 2010!

Wednesday, January 20th, 2010

LorraineToday is a new day, a magnificent fresh opportunity to live your highest and best.

How wonderful to be alive, to observe beauty, grace and possibility, to have the freedom of choice and to contribute in significant ways to this amazing world.

It’s true, your business and community is much richer because of your life and your leadership.  Yet often the reality of a demanding schedule, the incessant appeal for your time, your skills and your resources may leave you exhausted while still longing for the grand vision that resides deep within.

Explicit awareness of personal beliefs and core values are the soulful foundation of every extraordinary influencer.   When values are not aligned self-doubt and fear, the infamous twin saboteurs, will consume a sizeable portion of your energy. The unwavering sparkle for purpose and intention will wane, the negative will begin to trump the positive and boredom, blame or criticism become the new drivers of actions and attitudes.

You may have the exceptional ability to build lofty, prestigious buildings and to leap over them with an amazing dexterity of brilliant strategies.  Yet if the foundation is not rock-solid, even the grandest architectural achievements will not stand secure in the sands of time – or vision.

Define and articulate your values every morning.  As you diligently honour them throughout the day your confidence will remain stalwart, your resolve will be as steel and you will uncover powerful options for former ‘impossibilities’.

What changes will you make to prioritize your ‘foundation’?

All that you are and all that you have to offer is built on the bedrock of your core values. Be unstoppable for that which truly matters to your heart and soul. Live your highest and best from this day forward.

Lorraine Richmond
Certified Life Coach
New Day Life Coaching