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“You can’t fire me, I quilt.” Quilt?
Yes, that’s what Seth Godin said in a recent blog*. If you are fed up and ready to quit a job, he says, stay a while and “quilt” instead; i.e., sew up – stitch, knit, whatever – the ragged ends of your relationships throughout the organization.
Have a meaningful conversation with the guy whose painstaking deliberations drive you around the bend. Explore the continual sense of disapproval you feel you get from your supervisor. Tell your most productive co-workers how much their help and humour has meant to you over the years (even just months, in some jobs).
And what about customers? Is it finally time to ask them what they really think of the products (or services) you and they have been haggling over for so long? What have you got to lose? Nothing, and everything to gain.
Courageously seeking clarity can produce benefits most people cannot even imagine. The feedback we get when we ask for it appropriately has the potential to shift our internal kaleidoscope profoundly. At MaxImpact we prepare clients to make the most of their feedback through training, facilitating and coaching sessions in which they learn and practise key communication skills.
The key to great feedback is learning to receive it appropriately, as well as giving it. We have boiled the major tenets down to 10 tips that we will post soon!
Until then, remember: listen – don’t just speak – with empathy.
Carol J. Sutton, Cert.ConRes.
We’ve just seen three high-profile apologies in recent days – Joe Wilson, Serena Williams and Kanye West.
