Can't live without your dose of Maximum Impact? You may want to subscribe to our RSS feed. Thanks for visiting!“You can’t fire me, I quilt.” Quilt? Yes, that’s what Seth Godin said in a recent blog*. If you are fed up and ready read more »

Learning how to communicate well creates conditions in which employee loyalty and productivity can grow. The way managers treat employees generally determines how employees will treat the people who buy our products and services. So, good managers demonstrate read more »

We’ve just seen three high-profile apologies in recent days – Joe Wilson, Serena Williams and Kanye West. And all three were highly suspect, if you ask me.  Not one seemed genuine or prompted by any real remorse. An apology when read more »

>>> Talking to customers and staff about H1N1 <<< What would you do if your biggest customer said “we don’t want your people coming through our door because of H1N1?” This is exactly what happened to a Canadian company doing work read more »